Welcome Gibraltar Private Bank & Trust Clients!

We look forward to introducing our company
and sharing the many benefits of this merger.

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Online Banking

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Important Dates

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Client Communications

ONLINE BANKING WILL BE AVAILABLE MONDAY, MARCH 26 AT 8AM ET.  

Online Banking User IDs and passwords will remain the same unless otherwise noted in a letter mailed to you.


ONLINE BANKING GUIDE

We will convert Gibraltar Private Bank & Trust Consumer and Small Business Online Banking, Mobile Banking and Bill Pay services on Friday, March 23, 2018 at 5 PM ET. If you are a client using Cash Manager, information regarding our TreasuryConnect® product will be sent in a separate mailing.

Online and mobile account access will be disabled during this weekend, so that we may transfer your account(s) to the IBERIABANK system. Online account access will be fully restored on Monday, March 26. To log in to online banking for the first time, go to www.iberiabank.com then you may download the IBERIABANK App from the App Store or Google Play™.

Transaction history prior to March 23 will no longer be available through Online Banking and Mobile Banking. We recommend that you print or download your transaction history and check images before 5 PM ET on March 23 if you need access to this information. If you use Quicken® or QuickBooks® software, please download account transactions prior to 5 PM ET on March 23. Transactions occurring on March 23 will need to be manually entered into your Quicken or QuickBooks software.

Consumer and Small Business Online Banking and Mobile Banking Enrollment
If you are not currently using Online Banking and would like to take advantage of a variety of convenient online services, including Mobile Banking, you may enroll beginning March 26 by completing the enrollment form.

User IDs and Passwords
Online Banking User IDs will remain the same unless we contact you directly. In March, you will receive step-by-step instructions for accessing your account(s) online.

Online Bill Payments and Payees
Online Bill Pay payees, scheduled payments and bill pay history will be converted to the new system and will be available to you on March 26.

e-Bills
Enrollment in e-Bills will be discontinued on March 2. e-Bills will no longer be delivered and auto payments will not be processed after this date through Gibraltar Private Bank & Trust Online Banking. Your former e-Bills payees will be available as a Bill Pay payee, but access to the e-Bills service will no longer be available in the IBERIABANK system.

e-Statements and Text Statements
If your account(s) were enrolled in e-Statements with Gibraltar Private Bank & Trust, you will continue to receive e-Statements through IBERIABANK Online Banking. Your e-Statements will include up to 18 months of prior e-Statement history and will continue after March 26. Text Statements available through Online Banking and Mobile Banking will no longer be available.

Quicken and QuickBooks Instructions

Quicken and QuickBooks Instructions

Friday, March 23, 2018

  • Your final Gibraltar Private Bank & Trust statement(s) will be mailed and will reflect account activity and accrued interest through March 23.
  • Access to the current Gibraltar Private Bank & Trust Consumer and Small Business Online Banking, Mobile Banking and Bill Pay service will be disabled and will no longer be available after 5 PM ET. Quicken® and QuickBooks® users should download transaction history by March 23 before 5 PM ET.
  • Access to the current Gibraltar Private Bank & Trust Cash Manager service will be disabled and will no longer be available after 5 PM ET. Accounting software users should download transaction history on March 23 before 5 PM ET.

 

Monday, March 26, 2018

  • You may conduct your banking transactions at any IBERIABANK branch.
  • IBERIABANK Online Banking and Bill Pay service for Consumer and Small Business clients will begin, and you may download and use the IBERIABANK Mobile Banking App.
  • IBERIABANK TreasuryConnect® service for Treasury Management clients will begin.
  • 24-Hour Telephone Banking Service will be accessible.

 

Friday, April 13, 2018 

  • You should receive your new IBERIABANK ATM or Visa® debit card by April 13. If you do not receive your card by this date, please call your Private Banker.

 

Thursday, May 31, 2018

  • This is the last day to use your Gibraltar Private Bank & Trust ATM or Visa® debit card.
  • Will my deposit or loan account number(s) change?

    Your account number(s) will remain the same unless we contact you directly.

  • May I continue to use my Gibraltar Private Bank & Trust checks and deposit slips?

    Yes. You may continue to use your current Gibraltar Private Bank & Trust checks and deposit slips. When you place a re-order, you will receive new IBERIABANK checks and deposit slips with the IBERIABANK name and routing number: 265270413.

  • May I continue to use my Gibraltar Private Bank & Trust ATM or debit card(s)?

    Yes. At this time, please continue to use your Gibraltar Private Bank & Trust ATM or debit card until you receive your new IBERIABANK card. You should receive your new card on or before April 13. 

  • Will I need to change my direct deposits and other pre-authorized ACH transactions?

    No. IBERIABANK will continue to accept your direct deposits, automatic drafts and other pre-authorized deposits and withdrawals. When establishing new transactions after March 23, 2018 please use the IBERIABANK routing number: 265270413.

  • Will the bank routing number change?

    Yes. However, your existing transactions with the Gibraltar Private Bank & Trust routing number will continue without interruption. New electronic transactions should be established using the IBERIABANK routing number: 265270413.

  • Will my incoming wire transfers be impacted?

    Yes. To ensure the timely receipt of your incoming wires, please provide wire issuers with the IBERIABANK wire transfer instructions.

  • Can I continue to use the same branch?

    Yes. Continue to conduct your banking transactions at the Gibraltar Private Bank & Trust branch of your choice until March 23, 2018. After this date, you may visit any IBERIABANK or former Gibraltar Private Bank & Trust branch. Click here for a complete list of locations by zip code.

  • What ATMs can I use?

    At this time, you may use any IBERIABANK or Gibraltar Private Bank & Trust ATM without incurring a third party ATM transaction charge. In addition, you may continue to use Publix® Presto!® ATMs without a surcharge.

  • Will my Online Banking access change?

    There will be a temporary disruption in service from March 23 at 5 PM ET through March 25, while we transition your accounts. Please refer to the Online Banking section of this page for details.

  • Will my Mobile Banking access change?

    Yes. On or after March 26, you will need to log in to the IBERIABANK Online Banking system and agree to the IBERIABANK Online Service Agreement. Once completed, you may download the IBERIABANK App from the App Store or Google Play™ to begin using our Mobile Banking service.

  • What will happen to my trust or investment management account?

    Your account will remain the same until we convert your account to IBERIA Wealth Advisors platform late in the summer of 2018. Until then, you will continue to receive the same statements for your account, and you may continue to access your account online. In addition, your Private Wealth Advisor is available to answer your questions.

Debit and Credit Cards

ATM & Debit Cards

You should receive a new IBERIABANK ATM or Private Client debit card to replace your Gibraltar Private Bank & Trust card by April 13, 2018. Please call (800) 992-3808 to activate your new card and select your PIN. You may begin using your new card upon receipt. Please contact your Private Banker if you do not receive your new IBERIABANK card. Your Gibraltar Private Bank & Trust card will be deactivated on May 31, 2018.

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Credit Cards

You may continue to use your Gibraltar Private Bank & Trust credit card as usual. For balance information, payment details, transaction history or other questions, please contact the phone number on the back of your Gibraltar Private Bank & Trust credit card. This information will not be available through your IBERIABANK Online Banking account. IBERIABANK offers an array of consumer and business credit cards with attractive features and competitive interest rates. If you wish to apply for an IBERIABANK consumer credit card, click here to learn more.

General Loan Information

Your loan account number and payment date will remain the same unless we notify you otherwise. Please continue to make payments as you currently do. Beginning March 26, 2018 you may make loan payments in person at a branch, by mail or online. A processing fee may apply.


By Mail: IBERIABANK
P.O. Box 53207
Lafayette, LA 70505-3207


Online: https://iberiabankpayments.com/account

 

If you would like to have automatic loan payments debited from your IBERIABANK checking account on a routine basis, please contact your Private Banker or call our Customer Service at (800) 682-3231 beginning March 26.


You may continue to access your consumer line of credit using the method(s) described in your Gibraltar Private Bank & Trust line of credit agreement. If you currently use checks to access your line of credit, you will receive a complimentary supply of business-sized IBERIABANK checks for your consumer line of credit within two to three weeks after conversion. When you receive these checks, please destroy your existing supply of Gibraltar Private Bank & Trust line of credit checks.

 

For additional information about the variety of consumer and business loan options that IBERIABANK has to offer, please contact your Private Banker or visit your nearest branch.

FDIC Deposit Insurance Coverage Limits

If you are a client of both IBERIABANK and the former Gibraltar Private Bank & Trust, and your total deposits exceed FDIC insurance limits, please read the important information below.

Deposits from Gibraltar Private Bank & Trust are separately insured from deposits at IBERIABANK for a period of six months after the legal merger of the two companies. This grace period will give you the opportunity to restructure your accounts if necessary.

Certificates of Deposit (CDs) from Gibraltar Private Bank & Trust are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount, either with or without accrued interest, continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until
the end of the six-month grace period.

You may qualify for more coverage if you have funds in different ownership categories, and all FDIC requirements are met. For more information on FDIC Insurance coverage, go to www.FDIC.gov/deposit/deposits.

Mobile Banking

With Mobile Banking, you can bank wherever life takes you.

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ATMs

IBERIABANK ATMs feature touchscreen technology and accept cash and check deposits.

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Our Company

For over 130 years, we have focused on growth and a commitment to the community.

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Community Involvement

At IBERIABANK, the communities we serve are at the heart of everything we do.

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