Providing accessible banking solutions to
our clients is always top priority.
At IBERIABANK, we’re committed to providing superior service to all of our clients. For clients who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online and by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Our bankers are also ready to provide assistance upon request.
We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks. We offer reserved parking spaces for disabled clients at branches with onsite parking facilities.
Automated Teller Machines (ATMs)
Physical access. All IBERIABANK ATMs are structured to meet the ADA height and reach accessibility requirements.
Visibility and lighting. ATM facilities are maintained to provide adequate lighting and visibility.
Talking ATMs. IBERIABANK ATMs employ speech output capabilities to provide accessibility to blind and visually impaired clients to easily conduct their banking. Our talking ATMs feature voice instructions accessible through headphones inserted into an ATM jack.
Universal keyboard layout and Braille directional decals. To assist blind or visually impaired persons, our ATM keyboards feature a universal layout with a dimple for the “5” key and special raised symbols for locating the ATM's cancellation, enter and clear keys and directional decals in Braille to help locate the location of the audio input jack.
IBERIABANK is committed to providing a website that is as accessible as our branches. Our goal is to comply with Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).
Text transmitter equipment available. Our Customer Service Department accepts calls using text transmitter equipment. Deaf or hearing impaired clients, or those with speech disabilities, may contact Customer Service via TDD at (800) 334-9765 to ask about access to IBERIABANK products and services. Our customer service team can also assist relay service operators.
Telephone Transfer Service. We offer a telephone transfer service so clients can transfer funds to and from IBERIABANK accounts, conduct balance inquiries, request stop payments and more.
Customer Service for Disabled Persons
For the deaf, hearing or speech impaired: Along with our TDD line and relay service operator assistance at Customer Service, we will communicate in our branches by exchanging notes if the client is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.
For blind or visually impaired persons: Bankers will assist these clients in reading and completing basic documents and forms upon request and, if possible, make copies of basic documents in enlarged print, as needed. Upon advance request, we can provide regular copies of cancelled checks in large type.
Additional Accommodations for Disabled Persons
Some persons may have other disability-related needs. We review individual requests related to special needs on a case-by-case basis and always seek to provide reasonable accommodations.
Comments, Questions or Concerns
Please feel free to contact us with any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility to Customer Service, as follows:
- Contact us by phone at (800) 682-3231, Monday through Friday from 7:00 am to 7:00 pm CT, Saturday 9:00 am to 1:00 pm CT or at (800) 334-9765 (TTY)
- Contact us via our Contact us form.
- Contact us via email at CustomerService@iberiabank.com
- Send a letter to:
Attention: Customer Service
200 West Congress Street
Lafayette, LA 70503