Welcome Trust One Bank Clients!
As a Trust One Bank client, we are excited to have you join the IBERIABANK family! It is our goal to make the transition to IBERIABANK as seamless as possible. IBERIABANK is a community bank devoted to providing exceptional customer service as well as a strong, deep line of deposit and loan products. Once you're a client, you'll have access to more branches and advanced online services like Mobile Banking and Mobile Deposit Capture. IBERIABANK also offers a comprehensive suite of financial products and an expanded ATM network that will include surcharge-free access at certain Rite Aid locations in the Memphis area.
After close of business on Friday, January 17th, your account information was transferred to the IBERIABANK operating system. Beginning Tuesday January 21, 2014, you may bank at any of IBERIABANK's convenient locations throughout the Southeast and begin using our Online Banking, Mobile Banking, and Telephone Banking services.
- Online Banking
IBERIABANK ONLINE BANKING is now available for former Trust One Bank clients.
To assist you with accessing the new system, please refer to the Quick Reference Guides links below.
Bill Pay Payees and Payments:
All of your existing Bill Pay payee information and scheduled payments will convert to the IBERIABANK Online Bill Pay service.
New Bill Pay Payments: You may enter new online payments through the IBERIABANK Online Banking system beginning January 21, 2014.
Bill Pay payments previously issued by check through the mail may convert to electronic payments and vice-versa. We recommend you review your scheduled payment dates on or after January 21, 2014 to ensure timely payments to avoid late payment fees.
Payment methods are shown online as an "E" for electronic or "C" for check.
- For electronic payments, we suggest you schedule your electronic bill payments three to four business days in advance of your actual due date. Electronic payments will be debited from your designated account on the scheduled payment date.
- Check payments will be mailed on the date specified when setting up the payment just as if you were writing a check and mailing it through the U.S. Postal Service. We recommend you allow 10 business days from your actual due date.
Bill Pay History:
Six months of Bill Pay history from Trust One Bank will be viewable through the IBERIABANK system. This history will be available beginning January 21, 2014.
e-Bill Payments & Statements:
We apologize, e-Bill Statements will no longer be available after January 13, 2014. You may continue to view e-Bills and modify existing payments until January 13, 2014 at 8:00 AM CT. In the meantime, please contact your existing e-Bill vendors to change your method of statement delivery.
e-Statements: Go Green!
If you would like to receive your statement electronically, please enroll online beginning January 21, 2014. If you were enrolled in e-statements with Trust One Bank, you will automatically be enrolled in e-statements with IBERIABANK. After January 17, 2014, your Trust One e-statement history will no longer be available.
Mobile and Text Banking: Bank on the Go! View account balances, pay bills, transfer funds, and locate IBERIABANK branches, ATMs and more. If you don't have a mobile phone with Internet access, our Text Banking is the next best thing. Enroll online today!
Downloading to Quicken® or Quickbooks®
Perform a download for your Trust One account(s) and deactivate your Trust One account(s) before 4:00 PM CT on January 17, 2014. If you are unable to perform this download on January 17, 2014, you may need to enter transactions manually from the date of your last download. If you are unable to perform this download on January 17, 2014, you may need to enter transactions manually from the date of your last download. Beginning January 21, 2014, you may re-activate your new IBERIABANK account(s) for download capabilities.
- Debit Cards & More
Debit Card clients, you should receive your new IBERIABANK Visa debit card by January 15, 2014, along with activation and PIN select instructions.
Please note on January 19, 2014 after 11:59pm CT all Trust One debit card transactions will be declined. You must begin using your IBERIABANK debit card on January 20, 2014.
Personal Identification Number (PIN)
On Monday, January 20, 2014 please call (800) 992-3808 to activate your card and select a new PIN. If you wish to change your PIN in the future, you may do so at any IBERIABANK ATM or by calling (800) 992-3808.
Note – you will not be able to activate your card or select your PIN prior to January 20, 2014.
Free ATM Access
With your new IBERIABANK Visa debit card, you will have access to an expanded network of ATMs. In addition to IBERIABANK ATMs, you can access your account surcharge-free at several Rite Aid® ATMs in the Memphis area. Additionally, most merchants offer the ability to receive cash back surcharge-free when paying for merchandise using your debit card.
Greater ATM Functionality
You will also enjoy greater functionality through IBERIABANK's ATMs including touch-screens, language and receipt preferences, and personalized fast cash withdrawal amounts. Best of all, our ATMs are equipped with check image deposit technology. You can make a deposit directly through the ATM without a deposit slip or envelope, and a digital impression of your check will be created. The ATM will automatically total your deposit and provide you with check images directly on your deposit receipt.
Your new IBERIABANK Visa debit card offers outstanding advantages including:
• Accepted at millions of merchant locations worldwide
• Safe, secure and convenient way to make purchases
• Pay monthly bills with your debit card
• Improved fraud protection with Verified by Visa
• Funds come directly from your business checking account
• Detailed record of transactions
We look forward to continuing to serve your banking needs. If you have any questions, please call our Customer Service at (800) 682-3231 or visit your nearest branch location.
Loan Account Information
Your loan account number and payment date will remain the same. Beginning January 20, 2014, you may make payments in-person at the branch or by mail using the following new mailing address:
P.O. Box 13740
New Iberia, LA 70562-3740
You may also enroll in automatic loan payments whereby your IBERIABANK checking account can be debited on a routine basis for your loan payments. If interested, please contact your Relationship Banker or Customer Service at (800) 682-3231.
We also offer a variety of loan options including auto loans, home equity lines of credit, home equity loans and home improvement loans. Visit your nearest branch location to learn which options may be best for you.
Beginning January 20, 2014 you may use the IBERIABANK Telephone Banking Service by following these simple steps:
1) Dial (800) 968-0801.
2) Select the first menu option (Account Information) to register each of your accounts.
3) Enter your account number found on any of your account statements or printed on your checks.
4) Enter the last four (4) digits of the Social Security Number of the primary account holder.
5) Establish a new Personal Identification Number (PIN), which will be used for future inquiries.
Important Information Regarding FDIC Deposit Insurance Coverage Limits
If you are a client of both IBERIABANK and Trust One Bank, and your total deposits exceed the FDIC insurance coverage limit of $250,000 per depositor, please read the important information below.
Deposits from Trust One Bank are separately insured from deposits at IBERIABANK for six months after the anticipated merger date, or July 17, 2014. This grace period will give you the opportunity to restructure your accounts, if necessary.
Certificates of Deposits ("CDs") from Trust One Bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.
For more information on FDIC Insurance coverage, please visit www.FDIC.gov/deposit/deposits.
If you have additional questions regarding the merger or combination of systems, please contact your Relationship Banker or a Customer Service Representative at (800) 682-3231, Monday through Friday 8am-8pm ET and Saturday 10am-2pm ET or email us at [email protected]
- Important Information
Important dates to remember:
January 15, 2014: Debit card clients should receive new IBERIABANK Visa® debit card(s).
January 19, 2014: Trust One Bank Visa® debit card are no longer valid after 11:59pm CT.
January 20, 2014: You must activate and begin using your new IBERIABANK Visa® debit card.
January 20, 2014: Be sure to update bookmarks/favorites in your Internet browser to www.iberiabank.com.
January 20, 2014: Your final Trust One Bank account statement(s) will be available the week of the 20th.
January 20, 2014: In observation of Martin Luther King Jr. Day, all branch locations will be closed.
January 21, 2014: 24-Hour Telephone Banking Service will be accessible at 1(800) 968-0801.
January 21, 2014: 7:00am CT Online Banking and Bill Pay Service available through IBERIABANK.
April 17, 2014: The URL https://www.trust1bank.synovus.com will no longer be available, please bookmark and visit iberiabank.com.
We look forward to continuing to serve your banking needs!