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Welcome Florida Gulf Bank!

As a former Florida Gulf Bank client, we are excited to have you join the IBERIABANK family! Like Florida Gulf Bank, IBERIABANK is devoted to providing exceptional customer service as well as a strong, deep line of deposit and loan products. We are happy to serve you and appreciate your business.


During the weekend of August 17, 2012, your account information was transferred to the IBERIABANK operating system. Beginning Monday, August 20, 2012, you may bank any of IBERIABANK's convenient locations throughout the Southeast and begin using our Online Banking, Mobile Banking, and Telephone Banking services. It is our goal to make the transition to IBERIABANK as seamless as possible. Please take a few moments to review the information provided below, or you may contact our Customer Service at (800) 682-3231.


Download the Florida Gulf Bank Welcome Guide.

Online Banking Info

IBERIABANK ONLINE BANKING is now available for former Florida Gulf Bank clients.

Detailed Online Banking and Bill Pay information has been mailed to your home or office address. To assist you with accessing the new system, please refer to the Quick Reference Guides links below.

Consumer Online Banking and Bill Pay Quick Reference Guide

Business Online Banking and Bill Pay Quick Reference Guide

Treasury Management PlusBanking™ and Bill Pay Quick Reference Guide

Florida Gulf Bank Online Banking History - Consumer Accounts: Access to Florida Gulf Bank's Online Banking History is available in inquiry-only mode. Check images and transaction history will be available through October 22, 2012. Please click here for access.

Florida Gulf Bank Online Banking History - Business Accounts: Access to Florida Gulf Bank's Online Banking History is available in inquiry-only mode. Check images and transaction history will be available through October 22, 2012. Please click here for access.

Downloading to Quicken® or Quickbooks®

If you download account activity into Quicken or QuickBooks, please perform a download for your Florida Gulf Bank account(s) and deactivate your Florida Gulf Bank account(s) before 5:00 PM ET on August 17, 2012. If you are unable to perform this download on August 17, 2012, you may need to enter transactions manually from the date of your last download. Beginning August 20, 2012, you may re-activate your new IBERIABANK account(s) for download capabilities. Please select the appropriate link below for instructions specific to your software and download needs.

Windows Users

Direct Connect to Direct Connect – Quicken® - Windows® 2010-12

Direct Connect to Direct Connect – QuickBooks® - Windows® 2010-12

Web Connect to Web Connect – Quicken® - Windows® 2010-12

Web Connect to Web Connect - QuickBooks® - Windows® 2010-12

Mac Users

Direct Connect to Direct Connect – Quicken® for Mac®

Direct Connect to Direct Connect – Quicken® Essentials for Mac®

Direct Connect to Direct Connect – QuickBooks® for Mac®

Web Connect to Web Connect – Quicken® - for Mac®

Web Connect to Web Connect – Quicken® Essentials for Mac®

Web Connect to Web Connect - QuickBooks® for Mac®

Important Dates

Important dates to remember:

August 17, 2012: Final Florida Gulf Bank bank account statement(s) mailed.

August 20, 2012: New Online Banking and Bill Pay Service begins.

August 20, 2012: New 24-Hour Telephone Banking Service is accessible.

August 22, 2012: New IBERIABANK ATM or Visa® debit cards will be mailed.

October 22, 2012: Access to historical account data in the former Online Banking system will be discontinued.

December 3, 2012: Florida Gulf Bank MasterCard® debit cards will no longer be valid.

Contact information:

Customer Service: (800) 682-3231, Monday through Friday 8am-8pm ET and Saturday 10am-2pm ET

Email: customerservice@iberiabank.com

Debit Cards & More

ATM and Debit Card Information


You may continue to use your Florida Gulf Bank ATM or MasterCard® debit card until you receive your new IBERIABANK ATM or Visa® debit card at the end of August. Upon receipt, please activate and begin using your new card immediately. Please note, there are no ATM transaction fees for withdrawals at any IBERIABANK ATM. However, when making an ATM withdrawal or transfer at a non-IBERIABANK ATM, there will be a service fee of $2.00 plus a potential surcharge levied by the ATM owner. For your convenience, IBERIABANK offers complimentary ATM withdrawals at all Publix Super Market® ATMs.


You will soon enjoy some additional ATM and debit card enhancements, which include the ability to deposit checks directly into any IBERIABANK ATM without using a deposit slip or envelope. Our ATMs create a digital impression of your checks, provide a summary of the checks deposited, and print check images on your deposit receipt.


Lost/Stolen Florida Gulf Bank ATM/Debit Card: (800) 554-8969


Loan Account Information


Your loan account number and payment date will remain the same. Beginning August 20, 2012, you may make payments in-person at the branch or by mail using the following new mailing address:


IBERIABANK

P.O. Box 13740

New Iberia, LA 70562-3740


You may also enroll in automatic loan payments whereby your IBERIABANK checking account can be debited on a routine basis for your loan payments. If interested, please contact your Relationship Banker or Customer Service at (800) 682-3231.


We also offer a variety of loan options including auto loans, home equity lines of credit, home equity loans and home improvement loans. Visit your nearest branch location to learn which options may be best for you.


Telephone Banking


Beginning August 20, 2012 you may use the IBERIABANK Telephone Banking Service by following these simple steps:


1) Dial (800) 968-0801.

2) Select the first menu option (Account Information) to register each of your accounts.

3) Enter your account number found on any of your account statements or printed on your checks.

4) Enter the last four (4) digits of the Social Security Number of the primary account holder.

5) Establish a new Personal Identification Number (PIN), which will be used for future inquiries.


Important Information Regarding FDIC Deposit Insurance Coverage Limits


If you are a client of both IBERIABANK and Florida Gulf Bank, and your total deposits exceed the FDIC insurance coverage limit of $250,000 per depositor, please read the important information below.


Deposits from Florida Gulf Bank are separately insured from deposits at IBERIABANK for six months after the anticipated merger date, or January 31, 2013. This grace period will give you the opportunity to restructure your accounts, if necessary. Certificates of Deposits ("CDs") from Florida Gulf Bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.


All funds in a noninterest-bearing transaction account are insured in full by the FDIC from December 31, 2010 through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.


For more information on FDIC Insurance coverage, please visit www.FDIC.gov/deposit/deposits.



Customer support


If you have additional questions regarding the merger or combination of systems, please contact your Relationship Banker or a Customer Service Representative at (800) 682-3231, Monday through Friday 8am-8pm ET and Saturday 10am-2pm ET or email us at customerservice@iberiabank.com.