"Phishing" is a method developed by fraudsters to get unsuspecting victims to reveal their personal information. The most common method of phishing involves cleverly designed e-mails which claim to be from reputable companies with whom the recipient may or may not have a relationship. The fake e-mail requests the recipient to confirm personal information such as an ID, password, account numbers, etc. The e-mail may instruct the person to "update" or "validate" personal information via e-mail and/or direct them to a phony web site that looks like a legitimate website.
Please note, IBERIABANK will never ask clients for password or PIN information via email, text message or telephone. Questions regarding your account may be addressed through the secure Message Center in Online Banking but we will never request password or PIN information. If you receive such a request, notify IBERIABANK immediately at (800) 682-3231 or send a secure e-mail to IBERIABANK through Online Banking.
Remember to look for secure web pages when entering your password or financial information. When using Internet Explorer, most secure web pages begin with https:// and display a padlock icon in the bottom right corner of the browser window. A locked padlock, or a key, indicates a secure connection and an unlocked padlock, or a broken key, indicates an unsecured connection. If this is not apparent, you can review the Properties of the web page to verify that it is secure. If you are not using Internet Explorer, consult the Help Option or Properties on your browser to determine the security of web pages on your system.
Fraudulent emails, websites and/or web pages may look strikingly similar to legitimate ones. Be sure to check for strange or unusual links, typos, misspellings and incorrect grammar within the body of the text. Fraudulent websites may have added word(s), symbols, or numbers before or after the name in the URL. Remember that you can always type a URL into your web browser instead of clicking on a link in an email. Should you question the origin of any communication regarding your account, please contact IBERIABANK immediately.