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Online Fraud

Fraudulent Activity

While technology continues to provide new avenues and advances in product and service delivery, fraudulent activity using computers, emails, text messages, phone calls, and webpages is also on the rise. By taking some basic precautions, you can better protect your personal information from being stolen or compromised by fraudsters.

It is important to first note, although IBERIABANK sends product and promotional offerings via email, the bank will never ask clients for password or PIN information via email, text message or telephone. If you receive such a request, notify IBERIABANK immediately at (800) 682-3231 or send a secure e-mail to IBERIABANK through Online Banking.

Browsing the Internet

When browsing the Internet, remember to look for secure web pages when entering your password or financial information. Most secure web pages begin with https:// and display a padlock icon in the bottom right corner of the browser window. A locked padlock, or a key, indicates a secure connection and an unlocked padlock, or a broken key, indicates an unsecured connection. If this is not apparent, you can review the Properties of the web page to verify that it is secure. If you are not using Internet Explorer, consult the Help Option or Properties on your browser to determine the security of web pages on your system.

Below please review a few common frauds/scams prevalent today. For additional information, please refer to our 'HELPFUL LINKS' section.

Common Scams


"Phishing" is a method developed by fraudsters to get unsuspecting victims to reveal their personal information. The most common method of phishing involves cleverly designed e-mails or text messages containing or linking to forms requesting personal information. Fraudsters also seek to acquire this information through phone calls and recorded messages.

Fake e-mails, texts or messages request the recipient to confirm personal information such as an ID, password, account numbers,or PIN. The message may instruct the person to "update" or "validate" personal information and direct them to a phony web site that looks like a legitimate website. Fraudulent emails, websites and/or web pages may look strikingly similar to legitimate ones. You can always type a URL into your web browser instead of clicking on a link.

Ways to identify phishing scams include:

  • Links in messages appear to be from IBERIABANK but are not. When you place your cursor over a link in a suspicious email, your email program should display the destination URL. Do not click on the link. A URL that is formatted is taking you to a location on Just because "IBERIABANK" or "IBERIA" is part of the URL does not guarantee the site is an official IBERIABANK website or webpage. Look for added word(s), symbols, or numbers before or after the name in the URL.
  • Requests for personal information. IBERIABANK will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
  • Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email or text message.
  • Messages about system and security updates. We will never claim the need to confirm important information via email or text due to system upgrades.
  • Offers that sound too good to be true. We will never ask you to fill out a customer service survey in exchange for money, then ask you to provide your account number so you can receive the money.
  • Obvious typos and other errors. Be on the lookout for typos or grammatical errors, awkward writing and in some instances, poor visual design.

Should you question the origin of any communication regarding your IBERIABANK account, please contact us immediately.

Tax Scams/Refund Fraud

The Internal Revenue Service (IRS) has seen a significant increase in refund fraud that involves identity thieves who file false claims for refunds by stealing and using someone's Social Security number. The IRS warns taxpayers about e-mails falsely claiming to be from the IRS and the growing number of shady tax preparers. Be on alert for identity thieves and mindful about disclosing personal information such as your Social Security number. Be sure to research any person or company's offer before taking action. For more information and helpful tips from the IRS, click here.

Internet Dating/Romance Scams

Internet dating/romance scams usually involves an international online dating site but can be performed on domestic websites as well. Dating and romance scam artists try to play on emotional triggers to get a person to provide money, gifts or personal details. Should a person begin discussing personal financial problems that require your help, do not provide assistance. Never give personal or financial information such as account numbers or credit card numbers. To learn more about dating and romance scams, visit the U.S. Department of State website.

Money Mules

A money mule is a person who transfers stolen money in person, electronically, or through a courier service on behalf of others. Money mules are often innocent people recruited online for what they think is legitimate employment, not aware that the money they are transferring is the product of a crime. The most common money mule solicitations are disguised as "work from home" opportunities. The employee is instructed to transfer funds to another bank account or to deliver the merchandise to a third party. The bank account or third party is associated with the criminal. After the money mule performs his or her role in the transaction, the criminal usually dissolves the relationship and recruits someone else for the next scheme.

Always remember, if an opportunity sounds too good to be true, it probably is. If you believe that you are participating in a money mule scheme, stop transferring money and/or merchandise immediately and notify the authorities and your Financial Institution. Learn more.


Common Online Scams

Internet Crime Prevention Tips

Preventing Online Identity Theft

Guide to Assisting Identity Theft Victims

Examples of Phishing

Phishing FAQs